Parkview Terrace is a decent property in terms of quality. As far as management goes, I would say that's furthest from the truth. Glenda who works at the front desk is a very nice person, however she is completely and absolutely terrible at her job. Throughout the 2 years at this property, she has been terrible about returning emails, calls, and voicemails. Her office is always closed, not to mention she doesn't write service requests down and always seems to forget ANYTHING you tell her. We made several attempts to have flood damage in the living room fixed last year (caused by faulty kitchen pipes) and it took over a month for the maintenance people to even arrive. Glenda's excuse was that she had surgery and was out of the office. Although I have sympathy, at the end of the day that is not my problem. We were living in completely soaked carpet for the entire cold month of January. Unacceptable. Currently, we are in the process of trying to get our $900 security deposit back with no avail. We have called numerous times over the last 2 weeks and just can't get a hold of Glenda. (We moved out over 2 months ago at this point.) Initially she said she would review our paperwork but was running behind because of a funeral. Again, I have sympathy but this is not my problem. Parkview is trying to get us to replace their dilapidated and water damaged carpets with money from our security deposit. You can't just withhold someone's security deposit for fraudulent reasons. I really cannot endorse this property in any way.
Update: After getting a hold of the management company, we were able to get our deposit back with zero help from the property manager, Glenda. This entire situation was caused by her incompetence.
Response to Parkview:
Attached below you will see the work order for new dishwasher parts (that's what caused the flooding from the kitchen through the living room) as well as pictures of the soaked carpet. The carpet did not dry out at ALL from roughly January 6, 2023 - February 2, 2023. Paper towels were placed and stepped on to show how wet they were in the picture. Before lying on a Google review about service history, perhaps check your records for the maintenance request? Extremely disappointed in the Parkview Terrace experience. Only rent here if absolutely necessary.
Nicholas Aloia
July 17, 2024
